Shipping policy

Last Updated: September 7, 2026

At James Ola Store, we aim to make every order's delivery process clear and convenient. The following policy provides information about our shipping destinations, processing times, delivery estimates, and shipment support.

1. Where We Ship

James Ola Store currently ships to addresses within the United States only.

We do not currently ship to international destinations.

2. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders received on weekends or holidays will generally begin processing on the next available business day.

3. Delivery Time

After an order has been processed and shipped, the estimated delivery timeframe is 3–7 business days.

The delivery period begins once the order has shipped and does not include the processing period. Delivery times may vary depending on the destination, carrier operations, weather, holidays, or other unforeseen circumstances.

4. Shipping Charges

Any applicable shipping fees will be calculated and displayed during checkout before you complete your purchase.

If a shipping promotion is available, the relevant terms will be displayed at checkout.

5. Shipment Tracking

When your order has been shipped, tracking information may be sent to the email address provided with your order.

Please allow up to 48 hours for tracking information to become active or begin showing updates.

6. Shipping Address Accuracy

Please make sure your shipping information is complete and accurate before placing your order.

If you discover an error after submitting your order, contact us as soon as possible. We will make reasonable efforts to assist before shipment, but changes cannot be guaranteed once fulfillment has started or the package has been shipped.

7. Shipping Delays

Although we work to meet the estimated delivery timeframe, delays can occasionally occur due to severe weather, carrier interruptions, holidays, transportation issues, high shipping volumes, or other circumstances beyond our reasonable control.

For the latest information, please refer to your shipment tracking details.

8. Missing Deliveries

If tracking indicates that your package has been delivered but you cannot locate it, please check the delivery area and with household members or neighbors.

You may also contact the carrier for additional delivery information. If the package remains missing, please contact us with your order number and tracking information.

9. Damaged or Incorrect Items

If your order arrives damaged, defective, incomplete, or contains an incorrect item, please contact us promptly.

Please include your Order ID, a description of the issue, and clear photographs of the product and packaging when applicable so we can review the situation and provide assistance.

10. Order Changes or Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once the order has entered fulfillment or has shipped.

11. Contact Us

For questions concerning shipping, delivery, or tracking, please contact:

Store Name:  James Ola Store

Telephone:(412) 595-4013

Email:bacabaltocafita@gmail.com

Address:106 Pennsylvania Ave # 6, Oakmont Pennsylvania 15139, United States